Premier Enterprise-Class Contact Center Solutions
A premier provider of enterprise-class contact center solutions and contact center software
- The high-technology, financial services, help desk, utilities, healthcare
- Consumer products industries in the UAE and the Middle East.
The all-in-one solution offers
The all-in-one solution offers best-of-the-breed capabilities such as ACD, IVR, IP-PBX, Predictive Dialer, Voice Logger, Quality Monitoring, Reporting, CRM, and CTI.
The solution is designed with a view to offering need-based business packages for contact centers of all sizes
Traditional call center
Rows of agents in headsets answering calls—is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you.
E-mail, IM, text
Customers want to reach you via email, IM, text, and more. And simply “taking” calls isn’t enough to keep them loyal. So, Protocol provides a contact center.
Improving agent efficiency
From internal operations to customer relationship management, we offer solutions to help make your entire contact center more effective.
Maximizing the value
Balancing inbound and outbound communications while cutting costs, improving agent efficiency, and maximizing the value of every customer.
- Avaya Unified messaging
- ProConnect CTI – Protocol CTI Application suite
- DGVox – Call Recording